Privacy Policy
undraw_gdpr_3xfb.png

​“QFIXX” is a trading name of Qfixx Ltd. A Mobile App Technology company offering On- Demand Multi-Service application for Tradespeople and businesses. QFIXX is registered in England and Wales as a limited liability company no. 04285394 having its registered office at The Hub, 14 Havelock Place Harrow”.

We hereby set out below how we use your personal data. QFIXX collects and processes personal data of (i) customers in the course of installation and use of QFIXX app; and (ii) service providers in the course of installation and use of the QFIXX supplier app, and during their registration and on-boarding and provision of services; under the relevant terms of use

 

TYPES OF CUSTOMER PERSONAL DATA WE COLLECT AND PROCESS

QFIXX collects data about you because Personal data is processed to provide the service contracted between the suppliers and the customers. Data collected may include:

  • Name, telephone number, e-mail address probably during the installation of the app;

  • Where you register for an account, your user ID and password;

  • Where you choose to connect to the service from a third-party service, such as LinkedIn, Facebook, or Twitter, your information from that service;

  • Feedback ratings (including information provided to resolve disputes), payment information, and payment history;

  • Information relating to your booking requests, including geographical location of the user, the time of service, details of the service and destination; estimates of charges for your service and price paid;

  • Text, images, and other user content you provide;

  • If QFIXX ban or suspend you from use of the service, the record of that ban or suspension;

  • Identification data of the device on which the relevant QFIXX app has been installed;

  • Details of app support queries you make.

  • Records containing details of any reported damaged items.

  • Cookies of the website that save the website user’s telephone number and geographic location data.

 

REASONS FOR CUSTOMER PERSONAL DATA RETENTION

Your personal data will be stored as long as you have an active customer account. If your account is closed, personal data will be deleted (according to the policies set out in this section) from the databases, unless such data is required to be retained for accounting, dispute resolution, or fraud prevention purposes. This follows that:

  • Booking records will be retained for 12 months in case any legal matter arising that may require the law enforcement agencies to call for it.

  • Service history data will be stored for 3 years, after which the data will become anonymous.

  • Any data required for accounting purposes will be stored for 7 years after the last service.

  • Financial data regarding booked services provided to customers will be stored for 3 years after the last service.

  • QFIXX will notify you after 2 years If your app is not in use. We would ask you to confirm whether you still wish to keep your account active. If no reply is received, the account will be closed and personal data will be deleted unless such data is required to be stored for accounting, dispute resolution, or fraud prevention purposes.

  • If there are suspicions of any criminal offense, fraud, or false information having been provided, the data will be stored for 10 years. In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of such claims.

Please note that uninstallation of your QFIXX app on your device does not cause the deletion of your personal data.

TYPE OF SERVICE PROVIDERS PERSONAL DATA WE COLLECT AND PROCESS

Personal data is processed for the actualization of the contract concluded with the supplier at sign up.

We collect the following types of personal data from service providers:

  • Name, telephone number, email address, and banking or financial information;

  • Geographical locations when service providers are logged into the app;

  • Username and password for the app;

  • Information collected from third parties about you to verify any information you supplied to QFIXX during registration;

  • Details of services completed

  • Feedback ratings;

  • Charge estimates, actual charges, and payments made to service providers;

  • Text, images, and other user content you provide;

  • If we withdraw your right to use the service, issue a warning a record of that withdrawal or warning;

  • Identification data of the device on which the relevant QFIXX app has been installed

  • Cookies of the QFIXX website save the website user’s telephone number and geographic location data;

  • Details of app support queries you make;

  • Customer complaints including damaged property;

  • Information about your proof of ID, proof of Address, National insurance number to make sure you are eligible to work in the UK, your Service Insurances/Certificates if your service is mandatory to obtain by law.

  • Background checks information to carry out your services, which may include CRB/DBS, medical certificates, and English language test certificates if required by law;

  • Other Data regarding criminal convictions and offenses is processed for compliance with a legal obligation if required;

  • Data may be processed on the ground of legitimate interest in an investigation and detecting fraudulent activities

  • Record of your information requested by law enforcement.

We collect and process the supplier’s personal data to ensure that QFIXX regulatory compliance with service providers is met. We verifying the supplier’s qualifications according to this professional activity, thereby safeguarding the contractual relations associated with the QFIXX app service. This includes resolving any supplier service quality issues and monitoring your compliance on an ongoing basis.

Service providers' information on shift or at any time of using the QFIXX service can be viewed by an operational team. Any supplier who would not like his or her geographic location to be visible to the dispatch operator can disable the app by tapping the “Go Offline” button

​​

REASONS FOR SUPPLIER PERSONAL DATA RETENTION

Service providers' personal data can be viewed and corrected in the QFIXX Supplier module of the administrator system. Your personal data will be stored as long as you have an active supplier's account: 

  • Booking records will be retained for 12 months in case of any legal matter arising that may require the law enforcement agencies to call for it.

  • If your account becomes closed, the personal data will be stored for an additional 2-year period.

  • All data necessary for accounting purposes shall be stored for up to 5 years.

  • In the event of suspicions of any criminal offense, administration, fraud, or false information, the data shall be stored for 10 years.

  • In the event of disputes, the data shall be retained until the claim is satisfactorily resolved or the expiry date of such claims.

We respond to any deleting and transferring personal data submitted by email within 5 weeks. You will be notified of the period of data deletion and transfer.

WHY AND HOW WE USE THESE PERSONAL DATA

We collect and use these personal data for purposes of providing and for ensuring the safety of QFIXX customers and service providers using the QFIXX App. This includes the following:

  • We collect and process personal data to accept your service request and connect the most suitable supplier to fulfill your service request;

  • We forward the customers' geographical location data to service providers. Thereby, enabling them to decide on fulfilling the customer’s requested service. Once the service is allocated, we also collect your telephone number to enable a supplier to contact the customer after the supplier has accepted the service;

  • We may use the personal data provided to resolve supplier service quality issues or to improve our apps or for security and complying with law enforcement information requests when applicable.

  • We use contact details to notify you of updates to the QFIXX app;

  • If you have consented, we may contact you with promotional messages regarding the QFIXX app;

  • We collect data of the services taken by the QFIXX app users which we use to analyze the geographic coverage to make recommendations to the service providers;

  • The personal data collected via the QFIXX app will be used for the identification of customers and their location(s) to service providers;

  • We will hold and process your personal data during the periods your account is activated and then following our legal obligations;

  • Record of any requests for your information made by law enforcement.

  • Data may be processed on the ground of legitimate interest in an investigation and detecting fraudulent payments; and

Your personal data is processed to provide the service contracted with customers. We collect and process the personal data submitted by the customers in the course of QFIXX App installation and the use. The prerequisite for the use of QFIXX App services is the customers agreeing to the terms and conditions of use and processing of identification and geolocation data.

DIRECT MARKETING TO USERS

Your email address and phone number will only be used for sharing our product related marketing messages if you gave consent on the QFIXX.com website or in the QFIXX Customers or Service providers App. If you do no longer wish to receive direct marketing messages, please click the “Unsubscribe marketing messages” link in the header of our e-mail or Profile section of the QFIXX Customers or Service providers App.

DISCLOSURE OF PERSONAL DATA TO LAW ENFORCEMENT

QFIXX is committed to ensuring the safety of all customers and service providers using the QFIXX service App. We consider reports of misconduct seriously and we reserve the right, at our discretion, to release information to law enforcement whenever deemed necessary.

If it is brought to our attention that law enforcement requires information about your personal data for a criminal investigation, we will comply as long as their request is reasonable and such information is readily available within our reach.

Personal data that we may provide on request include:

  • Customer’s and/or supplier’s name(s)

  • Contact number

  • Date of birth (if available)

  • Home Address (if available)

  • Service details including ie. start and finish time, pickup and drop off point

  • Details of the complaint made by the customer, supplier, or applicable third party

QFIXX may, at our discretion, notify you that we have provided law enforcement with your personal data.

​​

DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

The personal data of QFIXX Customers is only disclosed to service providers who have active QFIXX App so that they will see the users' contact number, first name, and geographic location at the time-of-service dispatch. The supplier will be able to contact the user once they have accepted the service for easier communication to meet successfully. 

Any feedback on the quality of the service is anonymous and service providers do not receive information on the names and telephone numbers of the users who provided feedback;

QFIXX discloses personal data to our third-party service providers, who may be located in countries outside of the EEA, subject to contracts with those third parties. These may include IT or payment services providers or supplier verification check providers. Our payment provider Stripe is fully PCI compliant as one of the Level 1 Service Provider.

Your personal data may be shared with local licensing bodies, law enforcement, for legal reasons or in case of a change in our business ownership or assets.

​​

YOUR RIGHTS AND DELETION OF DATA

Your personal data collected in the course of providing our services is transferred to and stored in the data centers of our Web Service provider -The Amazon Web Services Inc. Only authorized Technical Team and employees of QFIXX Company and partners ​have access to the personal data and they may access the data only to resolve issues associated with the use of the services (including disputes regarding booked services).

If you would like to delete your personal data collected by us, please email us with reasons for deletion at support@qfixx.com

Once We receive the request, your account will be deleted. We will also contact you if there are any outstanding payments or as may be required for legal reasons. After an account deletion, the associated personal data becomes anonymized.

Please note that the uninstallation of your QFIXX App from your device does not apply to the deletion of your personal data. The deletion request of your personal data can be done only if we delete your account which is subject to our legal requirements to retain any personal data. As a result, you won’t be able to use QFIXX services under your existing account. 

Such a request for deletion takes within a month of receiving the email request.

If you wish to access or correct your personal data or have any other concerns about the processing of your personal data by QFIXX, please contact us at 

​​

CONCERNS AND UPDATES

Your Personal data can be viewed from the QFIXX Customers or the Supplier App Portal. Such information from Service providers App cannot be modified for security reasons. For any modification on the restricted parts will be required to send an email to support@qfixx.com with reasons for such modification. In some cases, proof may be required. If you have any disputes, questions, or concerns about this privacy statement or your personal data, please contact us at  

 

Your right to make a complaint to the supervisory authority is not limited.

This privacy policy was last updated on 31st December 2020. Any changes we make to this privacy policy in the future will be posted on this page. You will also get an email if you have subscribed for such.